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New Car

The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding;

• New car warranties
• Availability of replacement parts
• Advertising
• Complaint handling


The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.

As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.

 

Service and Repair


Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

• Honest and fair services
• Open and transparent pricing
• Completing work as agreed
• Invoices that match quoted prices
• Competent and conscientious staff
• A straightforward, swift complaints procedure


The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.
For further information you can visit their website at www.themotorombudsman.org

 

© 2026 Cotswold Motor Group. All Rights Reserved www.cotswoldgroup.com.

Reg. Company Number: 3028787. VAT Reg. No. 435 3624 58.

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Cotswold Motor Group Limited (Company number 3028787), trading as Cotswold Cheltenham BMW, Cotswold Hereford BMW, Cotswold Cheltenham MINI, Cotswold Hereford MINI, Cotswold Motorrad, Cotswold Bodyshop and Cotswold Group Select is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Cotswold Motor Group Limited (Company number 3028787), trading as Cotswold Cheltenham BMW, Cotswold Hereford BMW, Cotswold Cheltenham MINI, Cotswold Hereford MINI, Cotswold Motorrad, Cotswold Bodyshop and Cotswold Group Select to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.