AN INTRODUCTION TO COTSWOLD MOTOR GROUP.
Established in 1995 Cotswold Motor Group is a privately-owned company.
The Group consists of BMW and MINI Retail Centres in Cheltenham and Herefordr, BMW Motorrad in Cheltenham, plus an Approved Bodyshop and PDI Centre in Tewkesbury. In May 2017 Cheltenham and Gloucester Centres came together as one large flagship Cotswold BMW, MINI and Motorrad Retail Centre in a new location in Cheltenham. The new Retail Centre represents a very significant investment by the shareholders, underlining their strong beliefs in the BMW and MINI brands and their commitment to offering the best possible facility for our employees and more importantly, for our customers.
We’re passionate that every customer who enters each Centre should be greeted in a polite, courteous and helpful manner; opinions are formed in the very first 10 seconds of walking through the doors. Every team member, regardless of their job role, is responsible for offering a great customer experience and treating each customer as an individual.
DELIVERING A FIVE STAR SERVICE.
Our Sales and Aftersales teams are committed to delivering a five star service, working hard to ensure each customer’s needs are met to their satisfaction. BMW and MINI survey our customers after a visit via email and each Centre is ranked on their customer satisfaction percentage and then measured by survey results, the results of these surveys are shown on the home page of each Centre’s website in a 1 to 5 star ranking.
INVESTMENT IN PEOPLE.
The best investment a company can make is in its staff. At Cotswold we aim to employ the correct staff who share our vision - together we can be, and can deliver, the best.