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Location: Cotswold Cheltenham BMW/MINI | Salary: From £27,380 Basic OTE £32,180

Service Retention Advisor – Cheltenham

Working Hours: Monday to Friday 9am-6pm with a Rota on a Saturday 9am-1pm

Salary: From £27,380 Basic OTE £32,180

We are looking for a proactive Service Retention Advisor to join our dynamic and talented team at Cotswold Motor Group.

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

About the Role

You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility.

This is a sales-focused role where you'll contact existing customers to arrange servicing, MOTs and previously deferred repairs, helping them keep their vehicles in excellent condition while maximising workshop bookings. You'll build relationships, identify opportunities and provide outstanding customer service.

Responsibilities:

  • Convert outbound conversations into confirmed workshop bookings.
  • Explain the benefits and value of genuine BMW/MINI servicing and repairs.
  • Build rapport with customers and overcome objections professionally.
  • Promote service plans, maintenance packages and relevant aftersales products where appropriate.
  • Maintain accurate records of all customer interactions within dealership systems.
  • Follow agreed contact schedules and call campaigns.
  • Work closely with Service Advisors and the Workshop Controllers to maximise diary utilisation.

Why Cotswold Motor Group?

Cotswold Motor Group is an innovative, ambitious and award winning company in the heart of the Cotswolds. We are here to push boundaries and strive for excellence in every area of our business to ensure that we remain the best at what we do.

Your personal development matters to us, and we believe in supporting all our teams to reach their full potential.

Our Vision:

“Enriching your experience by delivering an unrivalled and enjoyable customer service through our dedicated team”

Benefits:

  • 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
  • Performance related bonus
  • Health & Wellbeing benefits
  • Life Assurance
  • Employee Recognition Program
  • Staff Discounts
  • Employee Benefits including discounts on retailers, restaurants & cinemas
  • Referral Programme
  • On Site parking
  • Company Social Events
  • Pension Scheme
  • Long Service Award
  • In-house, manufacturer accredited training & professional training
  • Employee car scheme
  • Saturdays paid at overtime

Added: 31 July 2026

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© 2026 Cotswold Motor Group. All Rights Reserved www.cotswoldgroup.com.

Reg. Company Number: 3028787. VAT Reg. No. 435 3624 58.

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Cotswold Motor Group Limited (Company number 3028787), trading as Cotswold Cheltenham BMW, Cotswold Hereford BMW, Cotswold Cheltenham MINI, Cotswold Hereford MINI, Cotswold Motorrad, Cotswold Bodyshop and Cotswold Group Select is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Cotswold Motor Group Limited (Company number 3028787), trading as Cotswold Cheltenham BMW, Cotswold Hereford BMW, Cotswold Cheltenham MINI, Cotswold Hereford MINI, Cotswold Motorrad, Cotswold Bodyshop and Cotswold Group Select to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.