Our busy Customer Service Team in Cheltenham is recruiting for a Weekend Customer Experience Host/ Telephonist to join their team. This exciting opportunity will involve you working as a first point of contact in our customer’s journey.

Contract: Permanent

Location: Cheltenham

Working Hours: Saturday 8.00am to 5.00pm and Sunday 10.00am to 4.00pm

Role will include:

  • Greeting customers entering the business
  • Dealing with the customer requirements in an efficient and courteous manner to ensure the highest standard of customer care.
  • Ensuring full, clear communication with customers to understand their needs.
  • Answering and distributing inbound calls
  • Liaise with the relevant departments to ensure all customer enquiries are answered
  • Ensure customer online leads are acknowledged and passed to the correct departments.

  • Candidate Profile:

  • Committed to delivering high levels of customer satisfaction.
  • Experience of working in a busy and demanding environment.
  • Ability to quickly establish and build rapport with our customers.
  • A well-presented individual with a drive, energy and resilience.
  • Excellent time-management

  • Benefits:

  • 30 days annual leave pro rata for part-time employees (inclusive of bank holidays)
  • Healthcare Cash Back Plan
  • Life Assurance
  • Employee Recognition Program
  • Employee Car Scheme
  • Ref: Cot-082

    Working Hours Saturday 8.00am to 5.00pm and Sunday 10.00am to 4.00pm
    Location Cotswold Cheltenham
    Salary Competitive
    Closing Date 31/08/2021
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