Weekend Customer Experience Host/Telephonist – Cheltenham

We are looking for a Weekend Customer Experience Host/Telephonist to join our dynamic and talented team at Cotswold Motor Group.

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

The successful candidate will have previous experience within a busy and demanding role and be able to quickly establish and build rapport with customers. Previous customer experience is preferable but not essential.

Why Cotswold Motor Group?

Cotswold Motor Group is an innovative, ambitious and award winning company in the heart of the Cotswolds. We are here to push boundaries and strive for excellence in every area of our business to ensure that we remain the best at what we do.

Our people are the core of our business – we are passionate about creating an environment where our teams feel valued and appreciated.

Your personal development matters to us, and we believe in supporting all our teams to reach their full potential.

Benefits:

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• Health & Wellbeing benefits
• Life Assurance
• Employee Recognition Program
• Employee Car Scheme
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• On Site parking
• Company Social Events
• Pension Scheme
• Cycle to work Scheme
• Long Service Award

About the Role

You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility.

As a Weekend Host you will be focused on ensuring that each customer’s requirements are dealt with in an efficient and courteous manner to ensure the highest standard of customer care is reached.

Responsibilities:

• Greeting customers entering the business.
• Liaise with the relevant departments to ensure all customer enquiries are answered.
• Ensuring full, clear communication with customers to understand their needs.
• Answering and distributing inbound calls
• Ensure customer online leads are acknowledged and passed to the correct departments.

Working hours: 14.5 hours per week, 8am – 5pm (with a 30-minute lunch break) on Saturday and 10am – 4pm on Sunday.