WEEKEND CUSTOMER EXPERIENCE HOST/TELEPHONIST.
We're looking to recruit a for a Weekend Customer Experience Host/Telephonist at Cotswold Cheltenham BMW. This exciting opportunity will involve you working within our showroom as a first point of contact to our customer’s journey.
Fixed Term 3 month.
Saturday 8am – 5pm (30 minutes Lunch.
Sunday 10.00am to 4.00pm.
You will be responsible for:
- Meeting and greeting customers.
- Greeting customers entering the business.
- Dealing with the customer requirements in an efficient and courteous manner to ensure the highest standard of customer care.
- Ensuring full, clear communication with customer’s to understand their needs.
- Answering and distributing inbound calls.
- Liaise with the relevant departments to ensure all customer enquiries are answered.
- Ensure CRM leads are acknowledge and passed to the correct department.
- Pleasant and polite manner.
- Committed to delivering high levels of customer satisfaction.
- Experience of working in a busy and demanding environment.
- Ability to quickly establish and build rapport with our customers.
- A well-presented individual with a drive, energy and resilience.