We're looking to recruit a for a Weekend Customer Experience Host/Telephonist at Cotswold Cheltenham BMW. This exciting opportunity will involve you working within our showroom as a first point of contact to our customer’s journey.


Fixed Term 3 month.

Working Hours:

Saturday 8am – 5pm (30 minutes Lunch.

Sunday 10.00am to 4.00pm.

You will be responsible for:

  • Meeting and greeting customers.
  • Greeting customers entering the business.
  • Dealing with the customer requirements in an efficient and courteous manner to ensure the highest standard of customer care.
  • Ensuring full, clear communication with customer’s to understand their needs.
  • Answering and distributing inbound calls.
  • Liaise with the relevant departments to ensure all customer enquiries are answered.
  • Ensure CRM leads are acknowledge and passed to the correct department.

Candidate Profile.

  • Pleasant and polite manner.
  • Committed to delivering high levels of customer satisfaction.
  • Experience of working in a busy and demanding environment.
  • Ability to quickly establish and build rapport with our customers.
  • A well-presented individual with a drive, energy and resilience.

Ref: Cot-052

Working Hours TBA
Location Cheltenham BMW
Salary Competitive
Closing Date 30/11/2020
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