Our Cheltenham Centre is looking to recruit a Trainee Service Administrator to join the Service team. The role will include preparing paperwork for handover packs, providing estimates for online/telephone enquiries and providing support for service advisors/call centre. The successful candidate must have strong organisational skills and be able to work as part of a team.

Working Hours: 45 hours per week Monday to Saturday on a rota basis

Role and Responsibilities.

You will be responsible for:

  • To complete customer/internal estimates with accurate flat rates and prices.
  • To load the workshop accurately using computerised reservation system.
  • To raise job cards and check vehicles for recalls, technical campaigns and review indicators.
  • Ensure all jobs are costed accurately and internal invoices raised in a timely manner.
  • Prepare paperwork for handover pack.
  • Progress chase warranty claims.
  • To provide support for service advisors/call centre.
  • Provide estimates for online/telephone enquiries.
  • To order parts in advance and on the day.
  • Organise rebooks ensuring necessary paperwork attached.
  • Correctly carry out filing for accessibility if required for future reference.
  • Have the ability to multi task and change to situations and follow processes.
  • Any other duties as agreed with the Service Manager or Service Administration Supervisor from time to time

Candidate Profile.

  • Excellent communication skills
  • Dedicated to providing the best in customer care.
  • A well-presented individual with a desire and the character and attitude to succeed.
  • Committed to customer care and retention.
  • Strong organisational skills


  • 30 days annual leave (inclusive of bank holidays)
  • Healthcare Cash Back Plan
  • Life Assurance
  • Employee Recognition Program

Ref: Cot-070

Working Hours TBA
Location Cotswold Cheltenham BMW
Salary Competitive
Closing Date 31/05/2021
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