TRAINEE SERVICE ADMINSTRATOR - CHELTENHAM.

Our Cheltenham Centre is looking to recruit a Trainee Service Administrator to join the Service team. The role will include preparing paperwork for handover packs, providing estimates for online/telephone enquiries and providing support for service advisors/call centre. The successful candidate must have strong organisational skills and be able to work as part of a team.

Working Hours: 45 hours per week Monday to Saturday on a rota basis

Role and Responsibilities.

You will be responsible for:

• To complete customer/internal estimates with accurate flat rates and prices.
• To load the workshop accurately using computerised reservation system.
• To raise job cards and check vehicles for recalls, technical campaigns and review indicators.
• Ensure all jobs are costed accurately and internal invoices raised in a timely manner.
• Prepare paperwork for handover pack.
• Progress chase warranty claims.
• To provide support for service advisors/call centre.
• Provide estimates for online/telephone enquiries.
• To order parts in advance and on the day.
• Organise rebooks ensuring necessary paperwork attached.
• Correctly carry out filing for accessibility if required for future reference.
• Have the ability to multi task and change to situations and follow processes.
• Any other duties as agreed with the Service Manager or Service Administration Supervisor from time to time

Candidate Profile.

• Excellent communication skills
• Dedicated to providing the best in customer care.
• A well-presented individual with a desire and the character and attitude to succeed.
• Committed to customer care and retention.
• Strong organisational skills

Benefits:

• 30 days annual leave (inclusive of bank holidays)
• Healthcare Cash Back Plan
• Life Assurance
• Employee Recognition Program