Service Advisor – Cheltenham

We are looking for a Service Advisor to join our dynamic and talented team at Cotswold Motor Group.

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

Experience in a similar role is desirable however not essential as a full training program will be provided. A full UK driving licence required.

Why Cotswold Motor Group?

Cotswold Motor Group is an innovative, ambitious and award winning company in the heart of the Cotswolds. We are here to push boundaries and strive for excellence in every area of our business to ensure that we remain the best at what we do.

Our people are the core of our business – we are passionate about creating an environment where our teams feel valued and appreciated.

Your personal development matters to us, and we believe in supporting all our teams to reach their full potential.

Benefits:

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• Performance related bonus
• Health & Wellbeing benefits
• Life Assurance
• Employee Recognition Program
• Employee Car Scheme
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• On Site parking
• Company Social Events
• Pension Scheme
• Long Service Award
• In-house, manufacturer accredited training & professional training

About the Role

You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility.

As a Service Advisor you will be focused on ensuring that a highest level of customer care is given throughout the customer journey. The main purpose of the role will be to deal with customer requirements for service and repair in an efficient and courteous manner

Responsibilities:

• Meet and great customer on arrival and providing them with a smooth service from drop off through to collection
• Liaise with the workshop, parts and sales departments to ensure customer vehicles are ready on time
• Update customer with the progress on their vehicles, authorise additional work
• Establishing and arranging customer travel arrangements arranging loan or courtesy vehicle as applicable and applying relevant charges.
• Effectively communicate invoice to customers on handover
• Continues professional training with the manufacturer to ensure product knowledge is up to date
• Ensure legal obligations are fulfilled at all times
• Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details

Monday to Friday with a Rota on a Saturday