Service Administrator – Cheltenham

Working Hours: 41.25 Hours per week Monday to Friday, with a rota on Saturday.

Our Cheltenham Centre is looking to recruit a Service Administrator to join the Service team. The successful candidate will have excellent communication and organisational skills, they will be committed to customer care as well as being a well presented and having the attitude to succeed.

Role and Responsibilities.

The role will include preparing paperwork for handover packs, providing estimates for online/telephone enquiries and providing support for service advisors/call centre. Additionally, assist the team with the preparation of New and Used BMW and MINI vehicles, and the role is central to the swift authorisation and completion of all mechanical and SMART repairs.

You will be responsible for:
•To complete customer/internal estimates with accurate flat rates and prices.

•To raise job cards and check vehicles for recalls, technical campaigns and review indicators.

•Ensure all jobs are costed accurately and internal invoices raised in a timely manner.

•To provide support for service advisors/call centre.

•Provide estimates for online/telephone enquiries.

•To order parts in advance and on the day.

•Organise rebooks ensuring necessary paperwork attached.

•Have the ability to multi task and change to situations and follow processes.

•Any other duties as agreed with the Service Manager or Service Administration Supervisor from time to time.

Candidate Profile

•Excellent communication skills

•Dedicated to providing the best in customer care.

•A well-presented individual with a desire and the character and attitude to succeed.

•Committed to customer care and retention.

•Strong organisational skills

Why Cotswold Motor Group?

Cotswold Motor Group is an innovative, ambitious and award-winning company in the heart of the Cotswolds. We are here to push boundaries and strive for excellence in every area of our business to ensure that we remain the best at what we do.

Our people are the core of our business – we are passionate about creating an environment where our teams feel valued and appreciated.

Benefits:

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• Health & Wellbeing benefits
• Life Assurance
• Employee Recognition Program
• Employee Car Scheme
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• On Site parking
• Company Social Events
• Pension Scheme
• Cycle to work Scheme
• Long Service awards
• In-house, manufacturer accredited & professional training

Salary: £24,600 with a OTE of £25,800