Service Administrator – Cheltenham

Our Cheltenham Centre is looking to recruit a Service Administrator to join the Service team. The role will include preparing paperwork for handover packs, providing estimates for online/telephone enquiries and providing support for service advisors/call centre. Additionally, the team assist with the preparation of New and Used BMW and MINI vehicles, and the role is central to the swift authorisation and completion of all mechanical and SMART repairs.

Contract: Permanent

Location: Cheltenham

Working Hours: 41.25 hours per week Monday to Saturday on a rota basis

Role and Responsibilities.

You will be responsible for:

• To complete customer/internal estimates with accurate flat rates and prices.
• Any other duties as agreed with the Service Manager or Service Administration Supervisor from time to time.
• To load the workshop accurately using computerised reservation system.
• To raise job cards and check vehicles for recalls, technical campaigns and review indicators.
• Ensure all jobs are costed accurately and internal invoices raised in a timely manner.
• Prepare paperwork for handover pack.
• Progress chase warranty claims.
• To provide support for service advisors/call centre.
• Provide estimates for online/telephone enquiries.
• To order parts in advance and on the day.
• Organise rebooks ensuring necessary paperwork attached.
• Correctly carry out filing for accessibility if required for future reference.
• Have the ability to multi task and change to situations and follow processes.

Candidate Profile.

• Excellent communication skills
• Strong organisational skills
• Dedicated to providing the best in customer care.
• A well-presented individual with a desire and the character and attitude to succeed.
• Committed to customer care and retention.

Benefits:

• 30 days annual leave (inclusive of bank holidays)
• Employee Recognition Program
• Healthcare Cash Back Plan
• Life Assurance