Parts Advisor - CHELTENHAM

We are looking for an experienced Parts Advisor/Retail Assistant to join our dynamic and talented team at Cotswold Motor Group Cheltenham.

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

The successful candidate will have previous experience within a similar role, have excellent communication skills and eye for detail.

Why Cotswold Motor Group?

Cotswold Motor Group is an innovative, ambitious and award winning company in the heart of the Cotswolds. We are here to push boundaries and strive for excellence in every area of our business to ensure that we remain the best at what we do.

Our people are the core of our business – we are passionate about creating an environment where our teams feel valued and appreciated.

Your personal development matters to us, and we believe in supporting all our teams to reach their full potential.

Benefits:

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• BMW Academy Training
• Performance related bonus
• Health & Wellbeing benefits
• Life Assurance
• Employee Recognition Program
• Employee Car Scheme
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• On Site parking
• Company Social Events
• Pension Scheme
• Cycle to work Scheme
• Long Service Award
• In-house, manufacturer accredited training & professional training

About the Role

This varied role will see you interacting with customers both face to face and over the phone. You will be responsible for building lasting relationships with both new and existing customer and ensure you maximise sales and retention.

Duties Include:

• Taking calls and handling customer queries
• Serving and advising customers
• Raising invoices
• Stock checking and replacement
• Picking parts for delivery or collection
• To maintain up-dated displays at all times as per requirements.

Working Hours: 40.0 hours per week, on an alternating two-week shift pattern with a rota on a Saturday morning.