Group Bookings Advisor – Cheltenham

We are looking for a Bookings Advisor to join our dynamic and talented team at Cotswold Motor Group.

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

The successful candidate will have previous experience within a customer experience role and preferably have experience with working on telephones.

Why Cotswold Motor Group?

Cotswold Motor Group is an innovative, ambitious and award winning company in the heart of the Cotswolds. We are here to push boundaries and strive for excellence in every area of our business to ensure that we remain the best at what we do.

Our people are the core of our business – we are passionate about creating an environment where our teams feel valued and appreciated.

Your personal development matters to us, and we believe in supporting all our teams to reach their full potential.

Benefits:

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• Performance related bonus
• Health & Wellbeing benefits
• Life Assurance
• Employee Recognition Program
• Employee Car Scheme
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• On Site parking
• Company Social Events
• Pension Scheme
• Cycle to work Scheme
• Long Service Award
• In-house, manufacturer accredited training & professional training

About the Role

You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility.

As a Bookings Advisor you will be focused on ensuring that a high level of customer care is given throughout the customer journey.

Responsibilities:

• Obtain relevant information from the customer regarding their repair to ensure all necessary work can be
• carried out.
• Confirm with the customer their check in time and the duration that their car will be on site.
• Arranging with customers if any alternative transport is required, and booking them into a courtesy vehicle.
• Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details.
• Targeted outbound campaigns
• Confirming and updating vehicle details, customers address, contact numbers and email address for each booking.
• Advice customers with a guide price for the routine servicing and repair to their vehicle.

Working hours: 40 hours per week Monday to Friday on a rota basis with 1 in 4 Saturday’s (8.00am – 1.00pm)

Salary: £23,400 plus performance related bonus