Our Cheltenham Centre is looking to appoint an enthusiastic Bookings Advisor. This is an entry level role into our Aftersales department with full training and a progression opportunity.

This is a great opportunity for an individual who is passionate about delivering outstanding customer experience and thrives on working in a fast-paced environment.

We are looking for an individual who has experience in a retail or customer environment for more than 12 months and is committed to excelling in their professional development whilst working for a premium brand.

Working Hours: Monday to Friday with a Saturday on a 4-week rota.

Salary: Starting: £22,000 plus bonus


As the first point of contact for our customers you will be responsible for taking inbound calls and making outbound calls to increase bookings into our workshops at Cheltenham and Hereford, as well as providing estimates for service & maintenance (full training will be provided).

Bookings will be made to a high standard to meet the customer expectation of the premium brand you will be working for.

Other duties entail database administration on customer and vehicle records ensuring their accuracy, as well as obtaining customer consent for future contact.


  • 30 days annual leave (inclusive of bank holidays).
  • Healthcare & Wellbeing Cash Back Pla.n
  • Life Assurance.
  • Employee Recognition Program.
  • Staff BMW Car Scheme.
  • Performance related bonus.
  • Rigorous ongoing training with accreditation.

Ref: Cot-071

Working Hours TBA
Location Cotswold Cheltenham BMW
Salary Competitive
Closing Date 30/06/2021
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